To open a commercial account with (GCH) Green Cross Hydroponics please contact Staff@GreenCrossHydroponics.com for an account application form.
In addition, new accounts must provide a copy of a valid business license and a valid resale certificate, if applicable.
TO PLACE AN ORDER
To place an order or open an account, please contact one of our authorized sales representatives or e-mail us at Staff@GreenCrossHydroponics.com
All orders must be pre-paid by cash, check, money order, credit card, PayPal or wire transfer.
We also accept all major credit cards.
Subject to approval; payment terms are available to qualified customers. Overdue invoices will be assed a charge of 1.5% per month of the overdue amount. All unpaid merchandise remains the property of Green Cross Hydroponics until full payment plus any interest has been received.
SHIPPING AND DELIVERY
Orders will leave our facility within 4-7 business days. All shipments are currently FOB, El Cerrito, CA. 2018, we will be establishing a new distribution center in Las Vegas, Nevada to service our clients in the South West.
Please indicate any special shipping/delivery instructions when placing your order.
Our products are transported by the most cost effect shipping methods available (unless otherwise specified by the client). All charges for shipping and insurance will be pre-paid by Green Cross Hydroponics and added to the order invoice.
GCH is committed to producing the highest quality plant products. If any shipments are damaged or incomplete, please note the following guidelines:
When receiving an order by freight, please verify that the pallet and/or boxes are in good condition and do not appear to be tampered with or damaged in any way. If the shipment shows any sign of damage due to transport, the driver is required to ensure the merchandise is delivered in good order.
Please note on the BOL (Bill of Lading) / Delivery Receipt upon delivery:
- Number of boxes damaged and type of damage. (dent, crushed, leaking etc.)
- Any missing boxes or partial shipment contents.
- Any opened or tampered boxes.
Please e-mail a copy of the BOL / Delivery Receipt with the noted damages within 24 hours once you have received your order.
In most cases, if the BOL (Delivery Receipt) is signed as complete/undamaged and at a later time, damages or shortages are found, you may be unable to receive compensation for the damaged or missing items.
Returns maybe accepted for items purchased within 30 days of delivery. All returns must be approved in advance by GCH management and provided an authorization return number. A 20% restocking fee will be assessed for all non-defective merchandise returned within 30 days of purchase date it its original packaging. Sender assumes all costs related to the transportation of good returned.
In order to help the environment reduce it’s use of plastics, we have implemented a container recycling program for all of our 55 gallon and 275 gallon containers. Clients will receive credit for any undamaged GCH containers upon deliver of succeeding orders.